Reservations Agent - Belfast

Company: Hastings Hotels
Your Application: You have not applied yet
Location: Belfast, Reino Unido
JOB DESCRIPTION

Job Description

We have an exciting opportunity at Hastings Hotels Head Office.


This is an excellent opportunity for the right candidate to gain valuable experience in a fast paced and busy department.


 We are looking for a Reservations Agent who can reflect our passionate commitment to excellent customer service.


Joining a highly skilled and respected team, you will be responsible for professionally handling customer reservation enquiries and bookings and ensuring sales opportunities are maximized. Working a shift rotation of operational hours will be required and some weekend work.


 

About The Role

Responsible for:



Handling reservations calls promptly, courteously, ensuring that all bookings are processed correctly.
Processing all reservations related correspondence, ensuring all special requests are actioned.
Completion of daily, weekly and monthly administration to ensure effective maintenance of systems information.
Preparing ad hoc reports as required.
Promoting all Hastings properties to ensure that opportunities to increase sales are maximised.  
Maintaining effective communication with Group Sales and hotel personnel to ensure guest satisfaction.



JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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