Product Support Analyst Environment - Glasgow
Product Support Analyst Environment - Glasgow
| Job Title: | Product Support Analyst Environment |
| Company: | Keyloop |
| Other Job Openings at the Company: | The company has other active jobs (2) |
| Your Application: | You have not applied yet |
| Location: | Glasgow, Reino Unido |
| Salary: | Negotiable |
| Allows working from home: | Yes |
| Published: | 01/06/2022 |
| ID: | 352165058 |
| Employer Email: | *********@*******.com (View email) |
| WhatsApp: | Send WhatsApp |
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JOB DESCRIPTION
JOB DESCRIPTION
Requirements:
- Automotive background / IT background
- System Supporting
- Autoline or Autoline drive experience / knowledge
- ERP
- Troubleshooting and System Performance configuration
- Database management / Hardware software configuration
- High level of investigation, analytical, problem solving and troubleshooting skills.
- Knowledge and understanding of customer expectations.
- Expertise or knowledge relating to a specified Key Loop product / module.
- Able to articulate simply complex problems or issues.
Responsibilities:
- Progress cases through to resolution by utilising available resources and expanding own knowledge.
- Escalating a case in good time.
- Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines.
- Communicating cooperatively with team members, other departments and management to deliver timely resolution of customer issues.
- Documenting solutions and producing written guidance on resolution steps and procedures.
- Being passionate and pro-active in acquiring and absorbing knowledge of the Keyloop product suite and associated toolset, and working closely with management to increase the level of personal skills and competence.
- Reporting issues, recommending process improvements and the identification of support tools that will minimise queries, improve resolution times and improve customer experience.
- Self-Motivation & initiative to aid your investigation process and career development
.
- Effectively coaching and mentoring colleagues in order to expedite case resolution and enhance the level of knowledge within support (across multiple geographic locations).
- Ensuring root cause analysis is carried out where necessary.
- Identify training gaps in our knowledge media and recommend areas for improvement.
- Actively contribute to case reduction initiatives.
JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable
Positions available: 1
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct
- Automotive background / IT background
- System Supporting
- Autoline or Autoline drive experience / knowledge
- ERP
- Troubleshooting and System Performance configuration
- Database management / Hardware software configuration
- High level of investigation, analytical, problem solving and troubleshooting skills.
- Knowledge and understanding of customer expectations.
- Expertise or knowledge relating to a specified Key Loop product / module.
- Able to articulate simply complex problems or issues.
Responsibilities:
- Progress cases through to resolution by utilising available resources and expanding own knowledge.
- Escalating a case in good time.
- Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines.
- Communicating cooperatively with team members, other departments and management to deliver timely resolution of customer issues.
- Documenting solutions and producing written guidance on resolution steps and procedures.
- Being passionate and pro-active in acquiring and absorbing knowledge of the Keyloop product suite and associated toolset, and working closely with management to increase the level of personal skills and competence.
- Reporting issues, recommending process improvements and the identification of support tools that will minimise queries, improve resolution times and improve customer experience.
- Self-Motivation & initiative to aid your investigation process and career development
.
- Effectively coaching and mentoring colleagues in order to expedite case resolution and enhance the level of knowledge within support (across multiple geographic locations).
- Ensuring root cause analysis is carried out where necessary.
- Identify training gaps in our knowledge media and recommend areas for improvement.
- Actively contribute to case reduction initiatives.
JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable
Positions available: 1
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct
Requirements:
- Automotive background / IT background
- System Supporting
- Autoline or Autoline drive experience / knowledge
- ERP
- Troubleshooting and System Performance configuration
- Database management / Hardware software configuration
- High level of investigation, analytical, problem solving and troubleshooting skills.
- Knowledge and understanding of customer expectations.
- Expertise or knowledge relating to a specified Key Loop product / module.
- Able to articulate simply complex problems or issues.
Responsibilities:
- Progress cases through to resolution by utilising available resources and expanding own knowledge.
- Escalating a case in good time.
- Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines.
- Communicating cooperatively with team members, other departments and management to deliver timely resolution of customer issues.
- Documenting solutions and producing written guidance on resolution steps and procedures.
- Being passionate and pro-active in acquiring
and absorbing knowledge of the Keyloop product suite and associated toolset, and working closely with management to increase the level of personal skills and competence.
- Reporting issues, recommending process improvements and the identification of support tools that will minimise queries, improve resolution times and improve customer experience.
- Self-Motivation & initiative to aid your investigation process and career development
.
- Effectively coaching and mentoring colleagues in order to expedite case resolution and enhance the level of knowledge within support (across multiple geographic locations).
- Ensuring root cause analysis is carried out where necessary.
- Identify training gaps in our knowledge media and recommend areas for improvement.
- Actively contribute to case reduction initiatives.
JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable
Positions available: 1
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct
- Automotive background / IT background
- System Supporting
- Autoline or Autoline drive experience / knowledge
- ERP
- Troubleshooting and System Performance configuration
- Database management / Hardware software configuration
- High level of investigation, analytical, problem solving and troubleshooting skills.
- Knowledge and understanding of customer expectations.
- Expertise or knowledge relating to a specified Key Loop product / module.
- Able to articulate simply complex problems or issues.
Responsibilities:
- Progress cases through to resolution by utilising available resources and expanding own knowledge.
- Escalating a case in good time.
- Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines.
- Communicating cooperatively with team members, other departments and management to deliver timely resolution of customer issues.
- Documenting solutions and producing written guidance on resolution steps and procedures.
- Being passionate and pro-active in acquiring
- Reporting issues, recommending process improvements and the identification of support tools that will minimise queries, improve resolution times and improve customer experience.
- Self-Motivation & initiative to aid your investigation process and career development
.
- Effectively coaching and mentoring colleagues in order to expedite case resolution and enhance the level of knowledge within support (across multiple geographic locations).
- Ensuring root cause analysis is carried out where necessary.
- Identify training gaps in our knowledge media and recommend areas for improvement.
- Actively contribute to case reduction initiatives.
JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable
Positions available: 1
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct