Deskside Support Engineer - London

Company: Incite Insight
Your Application: You have not applied yet
Location: London, Reino Unido
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Deskside Support Engineer
About the job
The primary purpose of the role is to provide on-site Second Line IT support to colleagues in the offices in London.
Working as part of an EMEA wide Service Delivery Team, the Deskside Support Engineer is responsible for responding to and resolving Incidents and Service Requests that are escalated from the IT Service Desk, using the ServiceNow platform.  The role is based in the London office however travel to other offices as necessary is required in line with business requirements.
Support of incidents and service requests for all IT systems/services

Support of user administration tasks such as joiners, Movers and Leavers

Client meetings including AV set up

Adherence to all established processes, that are built upon the ITIL Framework E.g. Incident, Problem, Change management  

Support of hardware, including: On site Servers,
Desktop PC’s, Laptops, iPhone, Windows and Android phones, Audio/Visual Equipment and telephones

Support of Microsoft desktop technologies

Application support for core applications

Procurement of hardware in line with agreed standards

Support of colleagues working remotely

Knowledgebase Article (KBA) creation

Skills and Experience
Familiarity with the ITIL framework

Analytical problem-solving skills

Excellent Customer service skills

Ability to communicate effectively

Able to manage own tasks prioritise appropriately according to service level agreements (SLAs)

Ability to work effectively alone and as part of a broader EMEA team

Flexible approach to role including travel where required

Work Day: Permanent

Employment type: Permanent Job

Minimal experience: No experience

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